Provider Network Initiatives Lead
Description
Provider network initiatives lead serves as product owner for provider portal. They will also work with senior leaders across internal functions, and with external stakeholders to create and implement a roadmap for provider portal. This role will represent the provider's perspective with aim to enhance efficiency and customer experience.
Responsibilities:
• Serve as product owner for provider portal including defining and prioritizing the product backlog.
• Define and communicate the product vision and roadmap to internal and external stakeholders. Also owns, defines, and prioritizes the team backlog to ensure scrum teams are working on overall program priorities.
• Participate in daily scrums and development discussions, and proactively engage with development options and opportunities and works to remove roadblocks for the team.
• Continuously gather feedback from users and stakeholders to improve the portal experience specifically ease of use. Utilize KPIs to measure success and identify friction points.
• Serve as a liaison for health systems related to issues and enhancements needed to provider portal in collaboration with provider network services.
• Prepare draft communications, training materials, and user guides, and coordinate the communication plan with Provider Communications.
• Facilitate training for internal stakeholders and high touch provider organizations as needed.
Skills/Qualifications:
- BA/BS in Information Systems, Computer Science, Business Administration, Data Analytics, or related field or equivalent experience.
- 5+ years of experience in product management or a related field
- Experience working with agile development methodologies
- Strong communication and collaboration skills
- Ability to think strategically and make data-driven decisions
- Knowledge of the healthcare industry and provider portals is a plus
Skills/Qualifications:
- BA/BS in Information Systems, Computer Science, Business Administration, Data Analytics, or related field or equivalent experience.
- 5+ years of experience in product management or a related field
- Experience working with agile development methodologies
- Strong communication and collaboration skills
- Ability to think strategically and make data-driven decisions
- Knowledge of the healthcare industry and provider portals is a plus
Diversity, Equity, and Inclusion
At AmeriHealth, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At AmeriHealth, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
AmeriHealth is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an AmeriHealth employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of AmeriHealth and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by AmeriHealth or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.