Customer Service Workforce Analyst
Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
Responsibilities:
- Utilize system reporting tools to analyze current business processes and to support continuous process improvements
- Generate various reports for end users
- Develop and Provide expert reporting and analysis in staffing levels, schedule effectiveness and cost comparisons
- Responsible for overseeing workforce management scheduling, time reporting and auditing functions.
- Develop comprehensive reporting illustrating staffing, attendance and time and labor.
- Monitor all time audits and oversee all edits related to time throughout the period.
- Responsible for defining, configuring/developing, testing, analyzing, and maintaining Infor Workforce Management application (Time and Labor, Scheduling, and Analytics).
- Responsible for all aspects of the workflow including but not limited to teams, naming conventions, pay policy groups, time codes, exceptions, work rules, and accruals
- Coordinate system support as super user, such as interface validation
Monitor workflow actions for absence and exception processing
- Qualifications:
- Education
- Bachelor’s degree in Business, IT or related major; or minimum of 4 years’ related experience and/or training; or equivalent combination of education and experience.
Experience
- 3-5 years of experience working with Payroll, HRIS or Workforce Management (Timekeeping, Scheduling and Attendance, Analytics) system preferred.
Knowledge, Skills, Abilities
- Strong analytical skills with the ability to translate business requirements into technical specifications.
- Prefer familiarity with basic statistical analysis
- Prefer experience in creating custom reports in tools such as Crystal Reports, Cognos, MS Access or SQL Server
- Extensive understanding of Microsoft Excel and ability to demonstrate knowledge in creating formulas/macros, using pivot tables and graphing.
- Excellent written and oral communication skills.
- Ability to work from home, which includes high speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace.
Hybrid:
- Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At AmeriHealth Administrators, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
AmeriHealth Administrators is one of the largest national third-party administrators providing innovative, value-based health benefits programs and outsourcing services for self-funded health plans and other organizations.
The company also provides customized outsourcing services for TPAs and other payers, student health plans, and fully insured products.
AmeriHealth Administrators serves 1 million plan members in all 50 states and processes over 6 million claims annually.
Equal Employment Opportunity
AmeriHealth Administrators is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an AmeriHealth Administrators employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of AmeriHealth Administrators and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by AmeriHealth Administrators or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.