Lead Client Success Manager
Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
Role Summary
The Lead Client Success Manager is responsible for overseeing the execution of implementation and onboarding for new and renewing Premier Local and National clients. This role ensures seamless transitions from Sales to Operations, acting as the primary point of accountability, ensures stakeholder alignment, manages escalations, and leads cross-functional teams throughout all onboarding activities.
Key Responsibilities
· Lead cross-functional teams to deliver timely and accurate benefit setups and product integrations for Premier IBX clients.
· Own end-to-end implementation timelines, risk mitigation, and deliverables.
· Serve as the strategic liaison between clients, brokers, sales, and internal SMEs.
· Ensure alignment with sold solutions and operational readiness.
· Provide executive-level updates and strategic recommendations to improve turnaround times and issue resolution.
Required Skills & Experience
· 8+ years in client-facing health payer, account management, program or implementation management roles.
· Foundational knowledge in Large Group Health payer functions from client intent capture through to ID cards.
· Proven leadership in managing complex, high-stakes client engagements.
· Strong executive communication and storytelling skills.
· Deep understanding of operational workflows and compliance.
· Proficiency in Microsoft Excel, PowerPoint, and Project.
· Travel may be required.
· Bachelor’s degree required or equivalent years of experience.
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At AmeriHealth Administrators, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
AmeriHealth Administrators is one of the largest national third-party administrators providing innovative, value-based health benefits programs and outsourcing services for self-funded health plans and other organizations.
The company also provides customized outsourcing services for TPAs and other payers, student health plans, and fully insured products.
AmeriHealth Administrators serves 1 million plan members in all 50 states and processes over 6 million claims annually.
Equal Employment Opportunity
AmeriHealth Administrators is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an AmeriHealth Administrators employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of AmeriHealth Administrators and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by AmeriHealth Administrators or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.