Supervisor Enrollment Services
Bring your drive for excellence, team orientation and customer commitment to Independence; help us renew and reimagine our business and shape the future of health care. Our organization is looking to diversify, grow, innovate and serve, and we are looking for committed, empowered learning-oriented people to join our team. If this describes you, we want to speak with you.
This role manages ID Cards, Member Correspondence/Fulfillment.
The Supervisor Enrollment Services' responsibilities include, but are not limited to:
- Effectively supervises team associates, ensuring that productivity and quality standards, attendance policies, corporate training and performance management timelines are being maintained.
- Facilitates the required research to resolve internal and external customer issues and problems that are deemed sensitive.
- Proactively schedules associates to achieve daily work processing time frames and priorities, tracks problem trends and issues and facilitates solution resolution as required.
- Oversees the timely and accurate completion of all member processing activity received in the enrollment queues, ensuring that all new and ongoing member enrollment is completed according to the customer requirements, departmental and corporate objectives.
- Maintains and executes daily task lists, requirements, fallout and error reports, etc.
- Ensures all workable inventory is being addressed on a daily basis and all controls are being maintained.
- Maintains visibility to the team in the work area.
- Identifies processing activities requiring special approvals and handles accordingly.
- Develops and proposes effective contingency plans for meeting variable volumes.
- Unit achievement of established performance objectives and assists peers with support as needed.
- Coordinates with Quality Assurance team to identify repetitive and/or significant errors, developing corrective action plans for improvement realization.
- Must be able to work required overtime as dictated by business needs.
- Performs other duties as assigned, including enrollment processing when needed.
Qualifications:
Education:
- College Degree preferred
Experience:
- Minimum 6 years of experience in the health insurance industry, preferably fulfillment (ID Cards, Correspondence).
- Team Lead experience preferred
- Demonstrated experience dealing effectively with others and being a team player.
- Demonstrated leadership, organizational, and written communication skills
Knowledge, Skills, Abilities:
- Familiarity with data processing and the ability to work with documented policies and procedures.
- Excel, Word, SharePoint or a system that logs productivity.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At AmeriHealth Administrators, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
AmeriHealth Administrators is one of the largest national third-party administrators providing innovative, value-based health benefits programs and outsourcing services for self-funded health plans and other organizations.
The company also provides customized outsourcing services for TPAs and other payers, student health plans, and fully insured products.
AmeriHealth Administrators serves 1 million plan members in all 50 states and processes over 6 million claims annually.
Equal Employment Opportunity
AmeriHealth Administrators is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an AmeriHealth Administrators employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of AmeriHealth Administrators and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by AmeriHealth Administrators or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.