Team Leader AHA
Education & Experience:
- Minimum High School diploma or equivalent
- Two years college education preferred
- 4-5 years proven work experience with customer contact
Knowledge Summary:
- Exceptional listening, verbal and written communication skills, as well as ability to carry out assignments with minimal guidance.
- Mastery of call center customer service practices.
- Excellent understanding of AHA and IA organizations and functions including BCBSA, Claims, Self-Funded Billing, Customer Service, Enrollment, Workforce Management, etc.
- Mastery of self-funded health insurance products, Ancillary products, (e.g. Dental, Vision, Prescription), the Affordable Care Act, CMS requirements, HIPAA, relevant state laws and regulations.
- Must be approachable at all times
- Exceptional interpersonal, professional relationship building abilities, to include influencing others and negotiation
- Exceptional problem-solving abilities
- Exceptional attention to detail
- Ability to lead multiple and varied initiatives and activities simultaneously (multi-tasking)
- Exceptional analytical ability to identify and resolve staff and customer problems.
- Must be able to prioritize work in an environment that changes frequently.
- Schedule flexibility between hours of 8am-8pm and ability to work overtime as needed
- Developing and motivating team members to facilitate professional growth
- Demonstrated time management skills
- Proficient with Microsoft Excel, Access, Word, PowerPoint and Outlook.
- Plan-to-Plan experience is required
- Project management skills is a plus
Vaccination Update
This job requires that you demonstrate you have been fully vaccinated for COVID-19 prior to the start of employment, to the extent permitted by law.
About Our Company
If you thrive in a dynamic environment and are seeking a career opportunity with substantial growth potential, consider AmeriHealth Administrators. As one of the fastest growing third-party administrators in the country, AmeriHealth Administrators is looking for qualified individuals to join our team.
We use our experience managing more than $1 billion in health benefits to help insurers, employers, producers, health care providers, and members thrive. We have nearly 80 years in the health care industry and over 500 employees with expertise ranging from cost containment and regulatory compliance to specialized processing services and self-funded health plan management.
AmeriHealth Administrators is headquartered in Philadelphia, Pennsylvania.
Equal Employment Opportunity
AmeriHealth Administrators is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an AmeriHealth Administrators employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of AmeriHealth Administrators and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by AmeriHealth Administrators or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.