Customer Service Workforce Analyst
Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
Responsibilities:
- Utilize system reporting tools to analyze current business processes and to support continuous process improvements
- Generate various reports for end users
- Develop and Provide expert reporting and analysis in staffing levels, schedule effectiveness and cost comparisons
- Responsible for overseeing workforce management scheduling, time reporting and auditing functions.
- Develop comprehensive reporting illustrating staffing, attendance and time and labor.
- Monitor all time audits and oversee all edits related to time throughout the period.
- Responsible for defining, configuring/developing, testing, analyzing, and maintaining Infor Workforce Management application (Time and Labor, Scheduling, and Analytics).
- Responsible for all aspects of the workflow including but not limited to teams, naming conventions, pay policy groups, time codes, exceptions, work rules, and accruals
- Coordinate system support as super user, such as interface validation
Monitor workflow actions for absence and exception processing
- Qualifications:
- Education
- Bachelor’s degree in Business, IT or related major; or minimum of 4 years’ related experience and/or training; or equivalent combination of education and experience.
Experience
- 3-5 years of experience working with Payroll, HRIS or Workforce Management (Timekeeping, Scheduling and Attendance, Analytics) system preferred.
Knowledge, Skills, Abilities
- Strong analytical skills with the ability to translate business requirements into technical specifications.
- Prefer familiarity with basic statistical analysis
- Prefer experience in creating custom reports in tools such as Crystal Reports, Cognos, MS Access or SQL Server
- Extensive understanding of Microsoft Excel and ability to demonstrate knowledge in creating formulas/macros, using pivot tables and graphing.
- Excellent written and oral communication skills.
- Ability to work from home, which includes high speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace.
Hybrid:
- Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Vaccination Update
This job requires that you demonstrate you have been fully vaccinated for COVID-19 prior to the start of employment, to the extent permitted by law.
About Our Company
AmeriHealth Casualty has been successfully returning employees to work since 1994, providing quality medical treatment and care and reducing costs for our customers. With our affiliates, we serve more than 1,800 businesses in the area and have offices in Philadelphia, Camp Hill, and Pittsburgh, PA, and Mount Laurel, NJ.
In 1994, CompServices, Inc. began offering workers’ compensation third-party administration services for manufacturers, municipalities, health care facilities, social services, transportation risk, universities, and retail firms. In 1996, AmeriHealth Casualty Insurance Company was established as an extension of our workers’ compensation claims services — its mission to provide workers’ compensation insurance combined with high quality claims service and cost containment.
AmeriHealth Casualty Insurance Company and CompServices write premiums and administer self-insured programs for over 1,800 customers.
Equal Employment Opportunity
AmeriHealth Casualty is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an AmeriHealth Casualty employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of AmeriHealth Casualty and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by AmeriHealth Casualty or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.