Change Agent

🔍 Philadelphia, Pennsylvania

📁: Business Development & Innovation

📅   : Oct 08, 2025 Post Date

📅   : 250594 Requisition #

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· Bachelor's degree in business, operations, or related field or equivalent experience. A master's degree is a plus

· 6-8 years of experience in continuous improvement, process improvement, operational excellence, or business transformation.

· A minimum of 4 years of relevant experience in coaching and team management.

· Proven ability to influence and coach others within an organizational setting.

· Proven ability to manage resistance and conflict through empathy and building trust

· Proven track record for inspiring others to embrace change and new ways of working

· Skilled at recognizing linkages and efficiencies across different processes and systems.

· Proven track record of effectively influencing both frontline employees and leadership.

· Collaborative team player who thrives in a group setting.

· Demonstrated enthusiasm for driving change and enhancing work processes.

· Extensive experience in leadership and talent development, with a strong focus on coaching.

· Action-oriented, consistently seeking and implementing opportunities for improvement; Excellent problem-solving skills, with strong analytical capabilities.

· Proficiency in Microsoft Office products (e.g., Excel and PowerPoint).

· While advantageous, expertise in Continuous Improvement methodologies is not a prerequisite. Comprehensive training on the methodology will be provided.

Ø Competencies:

· Core (Applicable for all Independence roles):

§ Accountability – Takes ownership of process, ensuring timely execution and measurable results; holds self and teams accountable to achieving goals

§ Collaboration – Works effectively across teams, building strong business relationships and aligns CI efforts with cross-functional priorities

§ Customer focus – Identifies process improvements that enhance the customer experience (internal/external); uses data and feedback to align CI efforts with customer expectations

§ Innovation – Continuously explores new ideas, tools and methods to enhance efficiency while encouraging a culture of experimentation, challenging the status quo

§ Results orientation - Focuses on delivering tangible business outcomes, ensuring projects generate cost savings, efficiency gains, and improved quality; Uses data-driven decision making to prioritize and implement improvements

· Role specific competencies (Key competencies for the role of Change Agent):

§ Communication - Clearly conveys complex ideas and technical concepts to a variety of audiences; actively listens and tailors messaging to gain stakeholder buy in and alignment

§ Influence - Builds relationships and credibility to gain support for CI initiatives; uses data, logic, and persuasive techniques to drive decision making and change adoption

§ Matrix Management (working across organizations) - Navigates cross functional relationships and influences without formal authority; effectively collaborates across departments, ensuring alignment with business priorities

§ Business Acumen - Understands our organization's goals, priorities and financial drivers; ensures CI initiatives align with broader business objectives and contribute to strategic success

§ Analytical Thinking - Uses data analysis, process mapping, and structured problem-solving to drive improvements; synthesizes information from multiple sources to identify patterns and root causes

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving nearly 10 million people in 25 states and the District of Columbia, including 2.5 million in southeastern Pennsylvania, Independence Health Group is the leading health insurance company in the Philadelphia region, and we’re expanding across the country. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.