Senior Business Systems Analyst
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- Information Technology
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- Aug 12, 2025 Post Date
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- 250528 Requisition #
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.
A successful candidate in the Sr Business Systems Analyst will exhibit proficiency in taking initiative, attention to detail, communication (verbal and written communication), process orientation, data warehouse knowledge, teamwork, and accountability. This is an operational support position.
Specific Duties
· Responsible for Intake of Customer Extract File requests.
· Verify that the requests received have the necessary documentation/approval.
· Data Entry of the Extract File request into the Request System.
· Balancing/Verification/creating audit trail of Extract File Requests.
· Perform UAT on extract platform as required.
· Review and resolve customer inquiries.
· Interact with all internal and external partners across multiple related departments as needed.
· Document specific customer issues (over/under payments, setup issues, etc.).
· Escalate setup and billing issues to appropriate levels of management.
· Coordinate with Senior, Lead, and Supervisor on resolution of invoice errors.
· Effectively resolve any issue as directed by Senior, Lead, and/or management.
· Identify, track, report trends, and escalate issues to appropriate levels of management.
· May perform other duties as required by management.
Education & Experience
· Bachelor’s Degree in a Business-related field or equivalent work experience preferred.
· Minimum 5-10+ years working within a Billing, Finance, Operations Department, Information Technology
· Healthcare Industry Data Knowledge and familiarity with Eligibility, Medical Claims, Pharmacy Claims and Lab Results.
Experience with the Data Warehouse (Dart) and Structured Query Language (SQL)
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving nearly 10 million people in 25 states and the District of Columbia, including 2.5 million in southeastern Pennsylvania, Independence Health Group is the leading health insurance company in the Philadelphia region, and we’re expanding across the country. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.