AI Learning Academy Manager
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Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together, we will achieve our mission to enhance the health and well-being of the people and communities we serve.
The AI Learning Academy Manager provides operational leadership for the enterprise AI Learning Academy, with responsibility for administration, governance coordination, vendor management, budget oversight, and continuous improvement. The role serves as the primary owner of Academy operations and is accountable for delivering a scalable learning ecosystem that builds AI capabilities across foundational, productivity, solution design, and leadership pathways.
The AI Learning Academy Manager partners with Talent Development, the Generative AI Center of Excellence, Technology, Privacy, Security, Compliance, Human Resources, and business leaders to align learning investments with workforce capability needs, business priorities, responsible AI practices, and enterprise transformation objectives.
Responsibilities
Primary Duties and Responsibilities
- Lead the day-to-day operation, administration, and continuous improvement of the AI Learning Academy.
- Develop and maintain Academy roadmaps, annual operating plans, learning calendars, delivery schedules, and implementation plans.
- Administer learning pathways, certification programs, cohort experiences, leadership programs, and Community of Practice activities.
- Facilitate AI Learning Academy courses, workshops, cohort sessions, office hours, demonstrations, and experiential learning activities, as appropriate.
- Partner with internal subject matter experts and external learning providers to design and deliver high-quality learning experiences.
- Manage participant enrollment, certification tracking, communications, reporting, dashboards, and stakeholder engagement.
- Manage external learning vendors, facilitators, consultants, content providers, and delivery partners.
- Serve as the primary vendor relationship manager, including contract coordination, performance management, issue resolution, service-level monitoring, and renewal recommendations.
- Manage Academy budgets and monitor expenditures against approved funding levels.
- Forecast program costs, track vendor spending, identify cost-saving opportunities, and ensure effective stewardship of Academy investments.
- Evaluate external learning solutions and recommend vendor selection, utilization, delivery models, and renewals.
- Coordinate governance and review processes with Technology, Privacy, Security, Compliance, Legal, Human Resources, and AI governance stakeholders.
- Monitor developments in AI technologies, workforce capability needs, and learning methodologies, and recommend enhancements to Academy programs and content.
- Measure and report Academy participation, certifications, capability growth, adoption, and business outcomes.
- Support the development and sustainment of communities of practice, reusable learning assets, alumni programs, and knowledge-sharing resources.
- Partner with business leaders to align workforce capability development with enterprise AI priorities and transformation initiatives.
Education
- Bachelor's degree in Human Resources, Organizational Development, Education, Learning and Development, Business Administration, Information Technology, or a related field.
Experience
- Six (6) or more years of progressive experience in learning and development, talent development, organizational effectiveness, workforce transformation, program management, or a related discipline.
- Experience leading enterprise learning programs, academies, certification programs, or workforce capability initiatives.
- Experience managing complex cross-functional programs and stakeholder relationships.
- Experience managing vendors, consulting engagements, contracts, budgets, and service providers.
- Experience supporting executive leaders and operating within matrixed organizational environments.
- Demonstrated experience using Microsoft 365 Copilot and other approved generative AI technologies to improve productivity, simplify work processes, build workforce capability, and deliver measurable business value.
Preferred Qualifications
- Master's degree in Organizational Development, Education, Learning Technologies, Business Administration, or a related discipline.
- Experience supporting AI, automation, digital transformation, innovation, or emerging technology initiatives.
- Experience leading enterprise academies, communities of practice, or certification programs.
- Experience in a regulated industry environment.
Knowledge, Skills, and Abilities
- Knowledge of adult learning principles, capability-building strategies, learning technologies, and certification programs.
- Strong program, project, and operational management capabilities.
- Strong vendor management, contract management, and budget administration skills.
- Advanced proficiency with Microsoft 365 Copilot and related AI productivity tools, including the ability to demonstrate practical business applications, model effective work practices, coach others in responsible AI use, and communicate productivity and business-value outcomes to stakeholders.
- Knowledge of responsible AI principles, governance frameworks, privacy requirements, security requirements, and compliance considerations.
- Strong analytical, problem-solving, and continuous-improvement skills.
- Excellent written, verbal, facilitation, and presentation skills.
- Ability to build collaborative partnerships across business, technology, Human Resources, governance, and learning functions.
- Ability to manage multiple priorities in a fast-paced and evolving environment.
Independence has implemented a Hybrid model which consists of associates working in the office three days a week (Tuesday, Wednesday, and Thursday) and remotely two days a week (Monday and Friday). This role is designated as a role that fits into the Hybrid model. While associates may work remotely on designated remote days, the work must be performed within the Tri-State Area of Delaware, New Jersey, or Pennsylvania. Occasional travel may be available for training, meetings, or professional development opportunities.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device that is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.