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Care Management Coordinator

Health & Clinical Services
912 Total Views

Bring your drive for excellence, team orientation and customer commitment to IBC; help us renew and reimagine our business and shape the future of health care.  Our organization is looking to diversify, grow, innovate and serve, and we are looking for committed, empowered learning-oriented people to join our team.  If this describes you, we want to speak with you.


Position Summary:

This position is responsible for overseeing and coordinating medical care provided to members, ensuring that appropriate and cost-effective care is rendered. The Care Management Coordinator (CMC) maintains quality care standards, and limits the member’s and client’s exposure to medically unnecessary and inappropriate treatment. The Care Management Coordinator acts as a patient advocate and a resource for members, when accessing the health care system.


Responsibilities Overview:

·         Evaluate proposed plans of treatment, as defined in the precertification requirements of the group plan

·         Using the medical criteria of InterQual and/or Medical Policy, establish the need for inpatient, continued stay and length of stay, procedures and ancillary services

·         Directs the delivery of care to the most appropriate setting, while maintaining quality

·         Contacts attending physicians regarding treatment plans/plan of care and clarifies medical need for inpatient stay or continued inpatient care 

·         Identifies admissions no longer meeting criteria and refers care to plan Medical Directors for evaluation. 

·         Presents cases to Medical Directors that do not meet established criteria and provides pertinent information regarding member’s medical condition and the potential home care needs. 

·         Performs early identification of members to evaluate discharge planning needs.

·         Collaborates with facility case management staff, physician and family to determine alternative setting at times and provide support to facilitate discharge to the most appropriate setting

·         Identifies and refers cases for case management and disease management. 

·         Identifies quality of care issues including delays in care

·         Appropriately refers cases to the Quality Management Department and/or Sr. Clinical Svcs Nurse when indicated. 

·         Maintains the integrity of the system information by timely, accurate data entry.

·         Utilization decisions are compliant with state, federal and accreditation regulations. 

·         Ensures that all key functions are documented via Care Management and Coordination Policy

·         Works to build relations with all providers and provides exceptional customer service. 

·         Reports potential utilization issues or trends to designated manager or senior clinical nurse and recommendations for improvement

·         Participates in the process of educating providers on managed care

·         Open to new ideas and methods; creates and acts on new opportunities; is flexible and adaptable. 

·         Builds team spirit and interdepartmental rapport, using effective problem solving and motivational strategy

·         Performs additional job-related duties as assigned


·    Registered nurse, BSN Preferred

·    Minimum 3+ years clinical experience or equivalent (Intensive Care, Trauma, Home Health a plus) required

·    Medical management/precertification experience preferred

·    Oriented in current trends of medical practice

·    Active PA Licensed Registered Nurse required

·    Must be able/willing to work every Saturday



·       Strong problem solving and critical thinking abilities

·       Proficiency utilizing Microsoft Word, Outlook, Excel, Access, SharePoint, and Adobe programs. 

·       Excellent organizational planning and prioritizing skills

·       Ability to work independently and provide positive resolution of complex medical and interpersonal challenges

·       Highly professional interpersonal skills for internal and external contacts, particularly in situations where medical evaluations are in conflict with treating providers proposed treatment plans

·       Participates in the process of educating providers on managed care

·       Comfortable with new ideas and methods; creates and acts on new opportunities; is flexible and adaptable.

·       Builds team spirit and interdepartmental rapport, using effective problem solving and motivational strategy

·       Performs additional job-related duties as assigned


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.


About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.


At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. 

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