🌎
This job posting isn't available in all website languages

Customer Experience (VOC) Lead - Research & Design (Hybrid)

📁
Marketing
📅
230076 Requisition #
Thanks for your interest in the Customer Experience (VOC) Lead - Research & Design (Hybrid) position. Unfortunately this position has been closed but you can search our 106 open jobs by clicking here.

Qualifications:

  • Bachelor’s Degree in Marketing, Business Administration or related field or equivalent work experience.   MBA preferred.
  • 8+ years of relevant work experience (i.e., Marketing, CX Research, Member Experience/VOC, CX Strategy).
  • Understanding of and experience with Design Thinking principles to improve member experience.
  • Customer research experience (e.g., surveys, segmentation/personas development, focus groups, etc.).
  • Proven competency in data analytics and qualitative aspects of UX research.
  • Proven strategic thinking skills.
  • Effective communication and interpersonal skills (managing diverse relationships, inspiring others, flexibility), energy/drive, and strategic skills (making complex decisions, dealing with ambiguity, etc.).
  • Excellent quantitative, analytical, and problem-solving skills.
  • Collaborative disposition with a proven ability to influence leadership and indirect peers.
  • Natural curiosity to get into the details.
  • Able to translate customer needs into business solutions using creative problem solving.
  • Successful track record of driving results across multiple channels and initiatives.

Diversity, Equity, and Inclusion

At Independence, everyone can feel valued, supported, and comfortable to be themselves.  Our commitment to equity means that all associates have a fair opportunity to achieve their full potential.  We put these principles into action every day by acting with integrity and respect.  We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace.  Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

 

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

 

Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. 

Current Associates

Applying for a position? Click here to return to the internal career site.

Current Associates

My Profile

Create and manage profiles for future opportunities, and review prior submissions.

Go to Profile

Similar Listings

Philadelphia, Pennsylvania

📁 Marketing

Philadelphia, Pennsylvania

📁 Marketing

Philadelphia, Pennsylvania

📁 Marketing