This job posting isn't available in all website languages

Manager - Vendor Operations

Customer Service
1371 Total Views

Looking for a chance to show what you can do in an environment that will appreciate you and help you grow? If you are learning-oriented, strive for excellence, and have a strong customer commitment, bring your talents to Independence as we seek to enhance the health and well-being of the people and communities we serve. As a member of Independence Health Group, we seek to innovate, reimagine and lead in the transformation of healthcare. We are committed to attracting, retaining and growing the best talent.

The Manager - Vendor Operations manages associates in completing department functions and ensures that area of responsibility is managed in a cost effective and quality manner providing prompt, accurate, and professional responses.


Responsibilities include, but are not limited to:

  • Achieves and maintains preferred standards for the department
  • Manages work processes, measures for non-conformance and identifies corporate and department policies and procedures in an effort to achieve operational efficiencies
  • Communicates, implements, and interprets corporate and departmental policies and procedures
  • Maintains positive working relationships with internal/external customers, through direct phone contact, written correspondence and site visits
  • Approves special consideration and handling for customers
  • Ensures an maintains positive working relationships with group leaders, benefit administrators and account executives
  • Selects, develops, appraises and recommends compensation for associates
  • Manages departmental budgets
  • Manages achievement of service level goals and key performance metrics in compliance with organizational and regulatory requirements.
  • Manages initiatives, driving cross-functional collaboration that ensures prompt resolution of issues.
  • Develops, implements and monitors operations policies, procedures, and standards that support the goals and objectives of the contact center.
  • Establishes individual performance goals for direct reports, conducts performance reviews and provides coaching and counseling. Plans, approves and implements programs for the development of team members.
  • Analyzes department's performance reports. Reports on team's progress. Ensures that team meets productivity, quality and service standards.

  • Undergraduate degree required, preferably in business administration
  • A minimum of three (3) years of managerial experience. In lieu of a degree, five (5) to seven (7) years of management experience is require
  • Vendor oversight experience highly preferred
  • Health Insurance experience preferred
  • Prior experience working with Vendors preferred
  • Must be able to develop and maintain a comprehensive, detailed knowledge of all Company Products
  • Must have a thorough understanding of benefits and claims processing functions.
  • Must have the ability to manage the area of responsibility and possess managerial skills necessary for organizing, planning, controlling, budgeting, developing and motivating employees in the accomplishment of assigned tasks.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.


At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. 

Current Associates

Applying for a position? Click here to return to the internal career site.

Current Associates

My Profile

Create and manage profiles for future opportunities, and review prior submissions.

Go to Profile

Similar Listings

Philadelphia, Pennsylvania

📁 Customer Service