Partnership Solutions Manager
We are seeking a Partnership Solutions Partner; an experienced and strategic professional to manage a large, complex, and rapidly growing partnership within our Third-Party Administration (TPA) organization. This individual will be accountable for the overall performance, client satisfaction, and retention of a large complex TPA portfolio
This role is sales adjacent and serves as the primary point of accountability for client success, requiring close partnership with executive stakeholders and leadership across a highly matrixed organization. The successful candidate will demonstrate the ability to balance strategic oversight with operational execution, ensuring consistent delivery of service excellence, adherence to key performance metrics, and alignment with client expectations.
In addition to managing the current partnership, this role will play a critical part in helping to shape, evaluate and execute growth strategies for the TPA portfolio. This role will work as a strategic partner quantifying, tracking and communicating the financial and operational value delivered by solutions. The successful candidate will also be responsible for vetting and reviewing other opportunities in this space through value discovery and analysis, financial impact assessments and performance tracking.
This position requires executive communication ability and strategic collaboration with stakeholders both internally and externally.
This position may work from Philadelphia and/or Cranbury NJ
Responsibilities:
Partner management
· Serve as the primary relationship owner for the TPA partnership portfolio of large clients, with frequent interaction at the C-suite level.
· Lead weekly executive touchpoints, monthly executive steering reviews, and strategic planning sessions.
· Build trusted relationships with senior stakeholders, positioning yourself as a strategic advisor.
· Own and lead contract negotiations, renewals, and escalations.
· Drive results and navigate seamlessly across a matrixed organization.
· Act as the end-to-end owner of client performance, ensuring seamless execution across the organization.
· Drive accountability for SLA adherence, KPIs, and service delivery outcomes across cross-functional teams.
· Proactively identify and resolve operational risks, service gaps, and systemic issues.
· Perform deep-dive analyses into complex operational challenges and implement corrective actions, as well as proactively identify process improvement opportunities.
· Align cross-functional teams around shared priorities, deliverables, and timelines.
· Navigate internal structures effectively to eliminate barriers and drive execution.
· Establish credibility and accountability across departments.
Partnership Growth & Strategy
· Contribute to the development and execution of a comprehensive growth strategy for the assigned TPA portfolio and track value.
· Identify and drive growth opportunities, including upselling and expansion, in collaboration with Sales Management across existing and future clients.
· Partner with Sales Training to enhance sales team effectiveness in positioning services and solutions across the organization.
· Contribute to pipeline development through strategic client insights and market awareness.
· Evaluate future opportunities based on business capabilities and organization goals; present findings to Sr Leadership.
Performance Management & Client Success
· Own key success metrics, including: Client retention and renewals, SLA and KPI performance, Client satisfaction and relationship health
· Ensure consistent delivery of a high-quality, seamless client experience.
· Translate client needs into actionable initiatives and continuous improvements.
Qualifications
· Bachelor’s Degree in Business or related field
· 8 years of experience in healthcare, with expertise in TPA environments and self-funded plans (required)
· Proven success managing large, complex, accounts
· Strong understanding of claims operations, appeals/grievances, and healthcare administration workflows
· Demonstrated experience leading executive-level client engagements and presentations
· Strong communication and attention to detail skills
· Experience negotiating contracts, renewals, and high-stakes client discussions
· Track record of driving results in a matrixed organization without direct authority
· Strong strategic thinking skills with the ability to translate strategy into execution
· Exceptional relationship-building skills and organizational navigation acumen
· Proven ability to problem solve effectively under pressure
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.