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Product Administrator


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Bring your drive for excellence, team orientation and customer commitment to Independence; help us renew and reimagine our business and shape the future of health care.  Our organization is looking to diversify, grow, innovate and serve, and we are looking for committed, empowered learning-oriented people to join our team.  If this describes you, we want to speak with you.

Position Overview: 

This position is responsible for creating, updating and maintaining standard and custom benefit documents - Benefit Highlights and Summary of Benefits and Coverage (SBC)), for PA and AmeriHealth NJ commercial business; this includes all lines of business for PA and NJ product types.  Support corporate, state and federal mandates or projects in conjunction with healthcare reform and insurance industry requirements and initiatives around benefit documentation. This position is accountable for identifying and implementing process improvements within the Product Administration and Services Department as they relate to the Product Configurator system and sales support. Responsible to process requests for benefit option updates, including language and cost sharing data, creation and/or update of standard benefit summaries and custom benefit summaries (i.e. Benefit Highlights and SBCs), and output of files for utilization and distribution to portals, websites, or directly to Sales.


In addition to data maintenance responsibilities, this position will be responsible for:

  • Validating system changes to Product Configurator as provided by BTS and/or Sales Systems.  
  • Act as the liaison between Product Administration and Sales, Product Management/Development Teams, Marketing Communications, BTS and Sales Systems Development Teams managing issues, when applicable. 
  • Support the Marketing and Sales Teams and/or Business Partners with handling requests to create benefit comparisons and general reports.
  •  Provide documentation that will enable Sales Support Staff to be proactive in Serving the Marketing and Sales Teams in PA and NJ.
  • Participate in ad-hoc projects and assignments to support departmental and corporate initiatives and goals, and other duties, as assigned.


  • Bachelor’s degree in Marketing or Business Communications/Administration Equivalent work experience
  • Minimum 3-5 years of related work experience.

  • Strong organizational, written and oral communication skills.

  • Proven ability to interact with all levels of management.

  • Strong troubleshooting and problem-solving skills.  Must be able to effectively communicate potential problems as well as support workable solutions.

  • Ability to work in a fast-paced environment with the ability to meet strict deadlines imposed by the customer.

  • Knowledge of Independence and AmeriHealth New Jersey Lines of Business and products.

  • Must be detail oriented and possess the ability to manage multiple tasks simultaneously, with minimal supervision.

  • Working knowledge of Microsoft Office, Adobe, Printing System, among other Marketing systems’ knowledge. 

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.


At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. 

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