Product Operations Analyst

Significant Job Duties:

• Manage the implementation of Dental products, including launches, enhancements, and ongoing product maintenance in the annual Affordable Care Act (“ACA”) Consumer and Small Group cycle.  Duties include:
• Project management for annual dental & vision portfolio updates and integration with the broader medical/Rx project management;
• Complete CMS templates (in partnership with vendors and/or medical project team), including reading & interpreting annual updates in CMS guidance, communicating those requirements to vendors, and performing gut check Q&A;
• Maintain and update the infrastructure for product grid templates, the source of truth for benefits;
• Research operational enhancements needed to support benefit enhancements and coordinate the implementation;
• Coordinate communication of plan level benefits with IBC’s platformand vendors to ensure accurate plan administration; and
• Ensure accurate display of dental plans on Consumer retail platforms.
• Coordinate compliance with regulatory mandates and internal and external audit requests, including working with corporate audit departments to understand requirements, coordinating with vendor/partners to obtain and QA the requested data, and lead the vetting and implementation of operational enhancements, as needed.
• Lead Company wide systems updates from dental & vision perspective (examples include retail platform migration, benefit configuration system, etc.).
• Coordinate the resolution of setup & administration issues, including performing operational root cause analysis and developing and recommending solutions.  Manage solution implementation across the IBC FOC and with external vendors.
• Develop processes and work to improve existing processes to prevent future operational issues and to promote efficiency.