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Senior Communications Specialist

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Communications
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Looking for a chance to show what you can do in an environment that will appreciate you and help you grow?  If you are learning-oriented, strive for excellence, and have a strong customer commitment, bring your talents to Independence Blue Cross as we seek to enhance the health and well-being of the people and communities we serve.  As a member of Independence Health Group, we seek to innovate, reimagine and lead in the transformation of healthcare.  We are committed to attracting, retaining and growing the best talent.


The Senior Communications Specialist plans, writes, edits and manages the development of educational/administrative communications material for all participating providers in our network and internal associates, when applicable


Duties:

1. Manage a wide range of external communication projects with end-to-end accountability.  Provide expertise and advice to internal clients on messaging, delivery method, and presentation of material based on platforms used. Provide technical and creative guidance to the communications staff and management.

2. Develop communication plans geared toward the provider network, including any impacted internal audiences.

Track assigned projects in production and collaborate across communication teams to keep projects on deadline and within budget.

3. Create and edit content for a variety of external platforms (print and electronic) and our intranet site for associates. 

4. Facilitate review and approval of all communications prior to production. Assist in content resolution when conflicting edits occur or questions arise.

5. Create mail specs for outside vendor, ensure accuracy of materials produced, and participate in final quality checks prior to printing.

6. Work with web team to publish final approved content on various platforms, ensuring accuracy prior to launching in the live environment.

7. Interact with all levels of management and associates to bring projects to completion. Ensure projects are completed according to client objectives and timelines.

8. Assist in quality checks for communication material prepared by other staff members (peer review) to ensure appropriate writing style is used, punctuation is correct, and corporate guidelines are followed.


Qualifications:

  • BA/BS in English, Journalism, Communications or equivalent discipline, or equivalent knowledge acquired by work experience and training

  • Four to six years of progressively more responsible communications experience.
  • Working Knowledge of desktop publishing, intranet communications, and content management.
  • Experience in working within tight deadlines.
  • Must be detail-oriented, flexible, and possess advanced written and verbal skills.
  • Excellent project management skills, with the ability to manage multiple projects from inception to post-implementation. 
  • Proven ability to interact with all levels of management and associates in a professional manner to produce successful outcomes.
  • Knowledge of the health care industry is strongly preferred. 
  • Working knowledge of MS Office Suite, SharePoint, and other related communications applications is required.
  • HTML knowledge/experience is preferred.
  • Graphic design experience (Photoshop, InDesign) is preferred.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

 

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!


Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. 

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