Senior Research Analyst - Customer Reporting (Hybrid)
The Informatics division of Independence uses information technology to drive healthcare strategy and innovation. This position provides an opportunity to utilize a comprehensive healthcare data warehouse to provide reporting and analytics to internal and external customers to support healthcare management, wellness initiatives, and financial reporting to retain and gain customer business.
This position reports to the Manager, Customer Reporting & Analytics in the Informatics department.
Major Responsibilities
· Engage in a consultative partnership between Sales, Underwriting, Care Management, Business Technology Solutions and other Informatics teams to understand the business needs and provide reporting solutions that facilitate actionable decisions
· Develop ad hoc reporting using Google Cloud Platform, SQL and SSRS in response to requests from external customers and brokers, and from Sales, Underwriting, and other internal business partners
· Summarize, interpret, and present results in a clear, concise manner for internal and external customers
· Ensure that all recurring and ad hoc reports conform to requirements and reconcile to designated sources
· Respond to business partner inquiries regarding Index Reporting platform and standard reports
· Navigate Service Now to manage workload of incoming requests from business areas
· Develop strong knowledge of medical and pharmacy claims, membership and enrollment, product, authorization, outreach and engagement, and other subject areas to support requests and initiatives
· Create report subscriptions
· Perform User Acceptance Testing (UAT) on new reports or report enhancements
Knowledge, Experience Requirements
· Bachelor’s degree in finance, public health, health care, statistics, computer science, mathematics or related quantitative area
Experience
· At least 4 years’ experience in the health care or health insurance industry
· Advanced experience utilizing SQL / SSRS / Google Big Query to analyze large datasets
· Demonstrate technical experience and data management skills including data extraction, data scrubbing and data transformation with emphasis on the ability to perform QA and reasonableness checks
· Ability to analyze data and develop reports in a clear, concise way for users to understand
· Advanced Microsoft Office skills (PowerPoint, Excel, Word)
· Experience engaging directly with business leaders and executives
· Independently motivated to drive projects forward
· Excellent oral and written communication skills
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Diversity, Equity, and Inclusion
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.