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Supervisor Operations

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Operations
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1440 Total Views

Looking for a chance to show what you can do in an environment that will appreciate you and help you grow?  If you are learning-oriented, strive for excellence, and have a strong customer commitment, bring your talents to AmeriHealth Administrators as we seek to enhance the health and well-being of the people and communities we serve.  As a member of AmeriHealth Administrators, we seek to innovate, reimagine and lead in the transformation of healthcare.  We are committed to attracting, retaining and growing the best talent.

 

·    Responsible for administration of a Customer Service Team within the framework of the established policies

·    Ensures that all member and provider (including physicians, hospitals and various ancillary services) incoming inquiries regarding benefit questions, claim issues, eligibility, funding, check tracers, etc. are answered promptly, thoroughly, professionally and accurately

·    Act as a resource for team members, clarifying benefit and claim interpretation, supporting departmental policies and procedures

·    Maintains positive relationships with internal and external customers

·    Work closely and serves as primary liaison with Claims Department, Marketing Department and Administrative Services Department

·    Monitors call volume, ensuring department standards are achieved

·    Ensures quality of call standards are maintained and provides constructive feedback to representatives to drive results

·    Coach and develop team as well as work with established teams to drive business and look for areas of improvement

·    Attendance management experience; Manage attendance policy at team and center level to meet performance

·    Provides work leadership, assistance and training to all those supervised

·    Assists management team with recruitment, interviewing and recommendations of new team members

QUALIFICATIONS:

·    Bachelor’s Degree preferred

·    5+ years of Supervisor Call Center experience

·    Exposure to an operations services environment in Healthcare is highly recommended

·    Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance

·    Strong Microsoft Suite skills

·    Performance and Results driven

·    Must have ability to manage organize, plan and provide leadership to staff

·    Ability to develop and motivate staff to facilitate professional growth.

·    Analytical ability to identify and resolve staff and customer problems

·    Works well in team environment

·    Must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.

·    Must be able to prioritize work in an environment that changes frequently

·    Demonstrated time management skills

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

 

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!


Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. 

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