Business Systems Analyst
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health. The Business Systems Analyst (BSA) will join the Member Experience team to support our member portals and mobile apps as a subject matter expert.
Responsibilities include:
- Works closely with product owners, scrum teams, customer service, and others to deliver an exceptional member experience
- Production support: Assess and research inquiries from multiple business partners for resolution, coordinating with IT and/or vendors, and managing all relevant communication and updates with impacted stakeholders.
- Identifies potential problems, trends and system enhancements
- Performs system testing, creating test scenarios, and production checkout
- Assists in developing processes and performing system administration tasks as needed
- Assists in determining requirements, impacts, developing documentation, procedures, and guides
- Serve as an internal expert regarding use of the applications
- Monitors and tracks systems performance and maintains problem logs. Evaluates and monitors coded data elements. Assists users in understanding business system functions.
QAULIFICATIONS
Must have demonstrated strong analytical, technical and problem-solving skills. Ability to work with multiple business systems and have a good understanding of system design. Demonstrated experience in Microsoft Office products and project management tools. Strong oral and written communications skills necessary. Must understand the business environment and associated systems. Must be detail oriented. Technical writing skills needed. Must be able to present findings to management. Must be able to create time-lines and work with internal and external departments to gather appropriate information.
- Health insurance experience is a plus
- Bachelor's degree in Business Administration preferred.
- In addition to degree, minimum 3-4 years proven working experience with business systems or equivalent external experience necessary. Strong project management skills needed.
- Knowledge of project management tools and business system methodology.
- Effective communication and analytical skills required to covey complex technical ideas, concepts and applications.
- Must be detail oriented and understand corporate objectives. Ability to follow through project life cycles. Experience in data analysis, testing and implementation.
- Works independently on projects, identifies and implements business systems solutions with minimal supervision.
- Good understanding of available resources to investigate, perform testing, analysis and present initial findings.
- Strong presentation skills required.
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Diversity, Equity, and Inclusion
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.