Community Resource Navigator - Remote (PA/NJ/DE)
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Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
Under the supervision of the Case Management Manager, the Community Resource Navigator provides targeted outreach to members predicted to be experiencing social determinants of health (SDOH) challenges. This role focuses on assessing psychosocial needs, and coordinating services to address barriers such as housing instability, food insecurity, transportation, and access to care. The “Service Connector” serves as a liaison between members, families, the health plan, and community resources to promote health equity and improve member outcomes.
Key Responsibilities:
- Conduct outreach to members with potential SDOH-related needs and perform psychosocial assessments.
- Educate members and families on available benefits, programs and community resources.
- Coordinate referrals to internal programs and external agencies
- Document all interactions and interventions in the managed care system using standardized questionnaires and templates.
- Identify community-based services for members and build relationships with local organizations.
- Generate internal referrals to clinical team including nurse health coaches and social workers as needed
- Perform other duties as assigned.
Qualifications:
- Education: Bachelor’s degree, preferred in social work, psychology or human services
- Experience: Minimum of 3-5 years of experience, with a strong focus on addressing social determinants of health and working with vulnerable populations, including seniors
- Skills:
- Strong interpersonal, communication, and organizational skills
- Proficiency in documentation and use of care management systems
- Knowledge of community resources and social service systems
- Strong interpersonal, communication, and organizational skills
Fully Remote:
This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to perform the work. However, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.