Customer Implementation Executive
Bachelor’s degree in business administration, Health Care Administration or related field or an equivalent combination of education and experience.
Preferred:
Master's Degree or MBA
Project Management Certification
8 or more years' experience in one or more of the following areas within the healthcare industry: account services, sales, service installation/ implementation, health plan operations such as claims, enrollment, benefits administration or group set-up
Knowledge
- Demonstrated experience managing complex project implementations
- Experience with Optum RX Claim and RX Operational activities
- Working knowledge of Self-Funding and Fully Insured Health Plans
- Understanding of healthcare insurance products and processing
- Expertise in billing and claims administration functional areas
- Ability to educate and influence complex, cross-functional business partners on Self-Funded products and services
- Ability to define, develop, document and implement formal Policies and Procedures related to Self-Funded products and services
- Strong interpersonal skills to include persuasion and negotiation
- Demonstrated ability to influence operational management
- Demonstrated ability to determine the key risks that need to be addressed and develop action plans that are multi-faceted in nature and include both process and system components
- Strong communication skills: both written and verbal
Hybrid of Choice:
Independence has implemented a “Hybrid of Choice” model which provides our associates with the flexibility to choose whether to work remotely, work in the office every day, or work in the office on certain days at their discretion. However, management may require our associates to work from Independence’s physical office locations on certain occasions. This role is designated as a role that fits into the “Hybrid of Choice” model. While associates may work remotely, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.
Diversity, Equity, and Inclusion
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.