Customer Service
The Business Analyst supports vendor performance management for Appeals operations by analyzing performance data, identifying root causes of quality...
ResponsibilitiesCall monitoring of agents; Supervisor call, answer, research and follow-through; Side by Side coaching and monitoring to focus on:QA;...
Job SummaryThe Supervisor of Operations is responsible for administration of a High-Profile Operational Unit within Customer Service. The Supervisor...
Job SummaryThe Supervisor of Operations is responsible for administration of a High-Profile Operational Unit within Customer Service. The Supervisor...
The Project Leader will be responsible for working with vendors and Independence staff across multiple areas to define and meet project requirements...