Director Client Applications
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.
Summary: The Director Client Applications will lead multiple application development teams and direct all related activities of the customer-servicing applications, such as design, development, and maintenance functions to rationalize, manage, and transform the business technology services environment to achieve maximum performance of the assigned applications.
Primary Responsibilities:
- Lead the Applications Development and Maintenance function to deliver technology solutions that address the needs of the enterprise and the dynamics of a rapidly changing marketplace.
· Provide strategic direction and oversight for the development and maintenance of customer-facing applications that support sales, client and account management teams in delivering value-added solutions to their customers.
· Leverage best practices and innovative technologies to enhance the functionality, performance, and security of the applications and ensure alignment with business needs and customer expectations.
· Collaborate with other technology leaders and stakeholders across the enterprise to ensure integration and interoperability of the applications with other systems and platforms.
· Design, development, modification, adaptation, and implementation of short and, long term information technology solutions through existing and new applications, systems architecture, network systems, and applications infrastructure.
· Ensure Application Development areas are meeting all objectives pertaining to quality, compliance, regulations, productivity, customer service, budget, and project management.
· Develop and manage business stakeholder relationships, in support of multiple LOBs and strategic portfolio initiatives.
· Own and maintain relationships with all sourced technology partners, ensuring adherence to agreements. Ensuring all sourced systems and applications data is effectively integrated within the larger Independence framework.
· Engage with internal team and sourced partners to identify opportunities for improved performance and outcomes, identifying ways to improve cost effectiveness and enable “faster, cheaper, better” delivery of business capabilities.
Qualifications:
Education: BA/BS in Information Systems, or related discipline.
- A graduate degree or advanced degree preferred, plus a minimum of 12 years of increasing responsibility managing IT related functions or departments within Financial Services, Healthcare, Retail, Consumer, or other innovative industries.
- A minimum of 10 years’ progressive and varied IT experience including five (5) or more years of senior IT management, Application Development or Maintenance managing conflicting priorities, business stakeholder management and vendor management.
- Experience involving significant IT operations and, division or line of business managing Project Managers, Business System Analysts, Developers and Quality Assurance professionals.
- Significant experience delivering business applications using both Java, .Net, MuleSoft technologies, Web services/API management, SQL & Oracle database technologies, business intelligence tech such as PowerBI and Tableau. Experience with CRM tools and LifeRay development is preferred.
- Working familiarity with emerging technologies such as Robotic Process Automations, Cloud Computing, AI-driven chat, Elastic Search and other technologies.
- Proven track record using DevOps and agile development methodologies.
- Knowledge of ITIL, Agile or other application development frameworks.
- Knowledge of application security and related frameworks. Experience in ensuring application stability, availability and compliance in all aspects of IT management.
- Strong track record of building talent. Hiring, developing and retaining a strong workforce.
- Strong track record budgeting and financial management
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.
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Diversity, Equity, and Inclusion
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.