Knowledge Management Specialist
Qualifications:
- Associate’s degree, Bachelor’s degree preferred, or 2-3 years of equivalent work-related experience
- Cross-functional experience/knowledge of Operations is required.
- Experience running projects and ability to assess project requests, work independently, and participate in and or lead work groups and cross-functional teams enterprise-wide to ensure the information that is being provided is correct according to operational needs while managing deliverables and deadlines.
- Demonstrated ability to communicate effectively in writing and verbally within work groups and internal and external customers.
- Demonstrated ability to develop, formalize and distribute informational communications focusing on critical processes, in systems that include SharePoint and the Knowledge Center.
- Demonstrated ability to develop supporting documents for regulatory, policy, and procedural updates via written communications to impacted businesses in an inventoried order for ease of use and access.
- Must be able to cross-share information with CS and all Operational business partners.
- Must be able to provide timely and accurate information that must be communicated to ensure compliance with mandates, products, programs, policies, procedures, and process changes to support the customer’s experience.
- Must have the ability to act as a liaison and develop relationships with external business partners for the purpose of process improvement, communication development, and training.
- Ability to work well independently.
- Operational knowledge of systems and work processes is required to ensure all impacted areas are included.
Hybrid of Choice:
Independence has implemented a “Hybrid of Choice” model which provides our associates with the flexibility to choose whether to work remotely, work in the office every day, or work in the office on certain days at their discretion. However, management may require our associates to work from Independence’s physical office locations on certain occasions. This role is designated as a role that fits into the “Hybrid of Choice” model. While associates may work remotely, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
Diversity, Equity, and Inclusion
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.