Manager Analytics - Customer Utilization
Bring your drive for excellence, team orientation and customer commitment to Independence Blue Cross; help us renew and reimagine our business and shape the future of health care. Our organization is looking to diversify, grow, innovate and serve, and we are looking for committed, empowered learning-oriented people to join our team. If this describes you, we want to speak with you.
Clinical Customer Information Consultant (CIC) role is a member of the Informatics Team who provides clinical and data trend insights to customers in medical utilization meetings. While this role is aligned to our Informatics department, we have a specific need for experts in the clinical field with knowledge of health conditions and to understand optimal health journeys and drivers of medical spend. The CIC is also a key internal contributor to strategic discussions with our sales, product and marketing teams to support renewals, buy-ups or new business opportunities.
- Present customer reporting data and analytics to external customers through executive presentations.
- Understand industry trends in medical management and claims utilization and incorporate and align industry trends to specific customer presentations
- Identify areas where customer utilization data can support cost/benefit ratios for buy-up products and opportunities
- Through analysis, reporting, and evaluation of benefit plan performance, work with our business partners in product to develop reporting for new products or support sales of new product offerings
- Partner with other departments in the organization and leadership teams to identify requirements and establish priorities based on the overall corporate strategy
- Develop and maintain a consultative partnership with internal customers (e.g. Underwriting, Clinical Services, Sales and Marketing, and Operations)
- Develop and maintain a consultative partnership with external customers (e.g. employer groups, brokers and consultants)
- Provide input into ad hoc reporting and analysis for specific customer needs
- Provide support to enhance web-based capabilities by defining the market needs and requirements for data and information
- Provide consultation on corporate data requirements and the development and integration of new systems and data sources needed for customer reporting
- Performs other duties as assigned
Qualifications:
- Bachelor’s degree in health services, nursing or related field of equivalent experience.
- Minimum of 8 years progressively increasingly responsible experience in the health care analytic environment, with a minimum of 3 years management experience.
- Demonstrated ability to interact effectively with all levels of an organization.
- Excellent organization, analytical, interpersonal, written and verbal communication skills.
- Excellent presentation skills
- Demonstrated experience in developing and maintaining budgets, policies, process and capacity plans
- Healthcare Insurance industry business knowledge preferred.
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.
Diversity, Equity, and Inclusion
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.