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Manager Information Technology Operations

Information Technology
231027 Requisition #

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

The Manager Information Technology Operations will be responsible for overseeing the performance and availability of enterprise business applications and services across the organization. Work closely with development and infrastructure teams to ensure comprehensive monitoring approach to IT systems are monitored, maintained, and optimized. Lead and mentor a team of IT Operations specialists who will assist you in your tasks.


·       Oversee the installation, configuration maintenance of software tools used for performance and availability monitoring and alerting, such as SiteScope, Dynatrace, AppDynamics, etc.

·       Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.

·       Collaborate with other leaders within the Development and Infrastructure teams to:

§  Deploy and maintain performance monitoring agents and scripts for various applications and services.

§   Identify and resolve issues impacting business service performance or availability, using root cause analysis, troubleshooting and escalation techniques.

§  Maintain an accurate and comprehensive database of IT configuration items, using tools such as CMDB (configuration management database), ServiceNow, etc.

·       Maintain a strong understanding of the organization's business needs and working closely with other departments to ensure that IT is aligned with those needs.

·       Evaluating and implementing new technologies and systems that improve IT infrastructure monitoring and support the organization's business goals.

·       Develop, implement, and maintain policies, procedures, and processes to improve performance and increase efficiency and productivity.

·       Assess system performance and recommend improvements.

·       Provide leadership and guidance to a team of IT Operations specialists, including setting goals, assigning tasks, providing feedback and coaching.

·       Report on the status and performance of IT systems and services, using metrics, dashboards, reports, and presentations.

·       Stay updated on the latest trends and best practices in IT Operations and performance management.



·       BA/BS in Computer Science, Information Systems or related field, or equivalent knowledge acquired via work experience or other training.


·       At least five years of related IT work experience with system management tools and/or application development.

Knowledge, Skills, Abilities        


·       Working knowledge of Windows and Unix operating systems, networks, and databases.

·       Strong analytical skills, effective communication skills and the ability to work independently and in teams.

·       Experience with leading and managing IT teams and projects.


Diversity, Equity, and Inclusion

At Independence, everyone can feel valued, supported, and comfortable to be themselves.  Our commitment to equity means that all associates have a fair opportunity to achieve their full potential.  We put these principles into action every day by acting with integrity and respect.  We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace.  Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.


At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. 

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