Marketing Consultant Communications Associate
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The Marketing Client Communications Associate is an early-career individual contributor responsible for supporting the execution of client, broker/consultant, and sales communications across multiple channels. This role works closely with senior communications and marketing partners to help deliver clear, timely, and accurate messaging that supports client engagement, operational awareness, and business priorities. The Associate plays a hands-on role in content development, coordination, scheduling, and distribution, while gaining exposure to editorial planning, segmentation, analytics, and regulated communications in a complex environment.
Responsibilities:
• Support the execution of client, broker/consultant, and sales communications across email, digital, and print channels.
• Assist with the development, formatting, and distribution of recurring communications, including newsletters, updates, and announcements.
• Contribute to weekly and monthly communication vehicles (e.g., Edge series, client newsletters) by drafting content, coordinating inputs, and managing production timelines.
• Partner with internal teams (Marketing, Sales, Operations, Underwriting, Product) to gather information and ensure content accuracy and completeness.
• Help coordinate client letters, emails, and mailings, including routing for review, compliance approval, and final distribution.
• Support renewal and operational communications by assisting with content preparation, proofing, and vendor coordination.
• Maintain content calendars, distribution lists, and documentation to ensure consistency and timely delivery.
• Assist with basic reporting on communication performance (open rates, engagement metrics) and help compile insights for senior team members.
• Ensure communications follow brand guidelines, legal/regulatory standards, and internal governance processes.
• Provide general administrative and project support to senior communications leads as needed.
Qualifications
• Bachelor’s degree in Marketing, Communications, Journalism, Business, or a related field.
• 0–2 years of experience in communications, marketing, content development, or a related role; exposure to B2B or regulated industries is a plus.
• Strong writing, editing, and proofreading skills, with attention to detail.
• Ability to translate information from subject matter experts into clear, audience-appropriate content with guidance.
• Familiarity with email platforms, content management systems, or digital communication tools; willingness to learn new technologies.
• Strong organizational skills and ability to manage multiple tasks and deadlines in a fast-paced environment.
• Collaborative mindset with the ability to work effectively across teams.
• Comfortable receiving feedback and iterating on content to meet quality and compliance standards.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.