Program Technical Manager - Hybrid (PA/NJ/DE)
Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
Job Summary
Responsible for end‑to‑end oversight of billing‑related operational and technology execution, with a strong focus on stakeholder communication, invoice generation tracking, and financial reconciliation.
The PTM provides transparency into billing performance through structured reporting, ensures reconciliation integrity across invoices, payments, and the General Ledger (GL), and proactively manages risks and issues impacting billing outcomes.
Key Responsibilities
Stakeholder Management & Communication
- Serve as the primary technology and delivery liaison for Premium Billing stakeholders across Business, Finance (FI), Accounting, and IT
- Provide regular stakeholder updates (weekly and monthly) on billing status, risks, issues, and financial impacts
- Translate complex billing and financial data into clear, executive‑ready communications
Invoice Generation Tracking & Reporting
- Track and monitor weekly and monthly invoice generation activities across Premium Billing
- Develop and maintain standardized dashboards and reports highlighting:
- Invoice volumes and timeliness
- Exceptions, failures, and reprocessing trends
- Month‑end and period‑close readiness
- Ensure reporting accuracy and consistency across operational and financial teams
Financial Reconciliation & Controls
- Own and coordinate reconciliation of invoices, payments, and financial postings
- Partner closely with Finance (FI) and Accounting teams to:
- Reconcile billing outputs to payment receipts
- Validate postings to the General Ledger (GL)
- Identify and drive resolution of variances by working with different teams
- Ensure reconciliation processes meet audit, compliance, and internal control standards
Program & Delivery Oversight
- Identify risks and issues early; drive mitigation and resolution plans
- Support month‑end, quarter‑end, and year‑end billing and financial close activities
Continuous Improvement
- Identify opportunities to improve billing accuracy, automation, reconciliation efficiency, and reporting transparency
- Partner with technology and operations teams to reduce manual effort and recurring exceptions
- Document and standardize billing and reconciliation processes where gaps exist
Required Qualifications
- Bachelor’s degree in Information Systems, Finance, Accounting, Business, or a related field (or equivalent experience)
- Strong experience in billing systems, financial operations, or premium billing environments
- Proven ability to manage cross‑functional stakeholders and complex delivery dependencies
- Strong analytical, problem‑solving, and communication skills
Preferred Qualifications
- Experience in healthcare, insurance, or regulated financial environments
- Familiarity with enterprise billing platforms and financial systems (FI/GL concepts)
- Program or project management experience supporting large‑scale operational platforms
- Advanced Excel and reporting/dashboarding skills
Key Competencies
- Stakeholder communication and executive storytelling
- Financial and operational rigor
- Attention to detail with a strong control mindset
- Ability to operate effectively across Business, Finance, and Technology
- Proactive ownership and accountability
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.