Senior Business Systems Analyst (PA/NJ/DE)
Summary:
The Senior Business Systems Analyst provides consultation to management regarding information system solutions to business problems either in the form of streamlining business processes, development and/or modification of appropriate applications, and data quality improvement. Responsible for the project direction of department’s capabilities development and enhancement efforts to include coordination of requirements from appropriate stakeholders, overseeing the design, development and implementation of various systems, system enhancements, and supporting capabilities for Sales, Clients, Brokers, and associated stakeholders. Leads business analysis initiatives and coordinates with other departments to provide input into roadmaps for assigned capabilities and systems with limited managerial oversight.
Responsibilities:
- Develops project strategy and supporting plan for cross division and multiple department initiatives delivering Front Office capabilities, and coordinates with external initiatives that impact existing and/or planned Front Office capabilities. These complex projects have broad impact on major parts of the business, with emphasis on Sales & Marketing and associated stakeholders (both internal and external).
- Defines and recommends enhancements for existing and new capabilities, with input into project portfolio planning and road mapping of assigned systems and capabilities.
- Facilitates the process of defining business requirements with appropriate stakeholders, evaluates system solutions and application proposals. Identifies business application needs, with defensible prioritization through business cases and/or quantitative analysis.
- Develops cost benefit analysis on each project and proposes solution alternatives for any request. Anticipates and prepares for system problems not initially evident to the business users requests and proactively develops plans to address these issues. Identifies resources needed to execute the initiatives and system requirements, takes ownership of capability development from project oversight, technical delivery, and operational rollout. Create and apply diagrams that represent the flow, the process and the transformation of data within various systems.
- Consults with management and other functional areas to identify business needs, definition of system functionality, as well as resolving business problems impacting capability delivery.
- Responsible for coordinating new and existing applications' user acceptance testing with BTS Test teams to ensure appropriate business users assess capability updates.
- Conducts periodic reviews and quality checks to ensure system specification meet end-user needs.
- Provides escalation support for business and technical problems reported for relevant systems.
· Plans, conducts and supervises assignments, generally involving portfolio projects, including those sponsored by other departments that impact assigned capabilities.
· Reviews progress and evaluates results. Serves as owner of assigned systems in Front Office specific to Sales, Clients, and Brokers.
· Will act in liaison capacity with other departments, divisions and organizations, particularly between vendors, BTS, and business departments.
· Ensures development of coherent communication plans and operational process (including support) rollouts in advance of capability introductions.
· Evaluates progress and results and recommends major changes in procedures.
· Conducts business checkout of assigned off-hour capability releases.
· Conducts training on capabilities when warranted in support of overall training and communication strategies.
· Takes on ad hoc assignments as determined by management.
· Operates with considerable latitude for unreviewed action or decision.
QUALIFICATIONS:
- Bachelor's degree in Business Administration, Mathematics, Statistics, Finance or relevant field preferred.
- In lieu of degree, minimum 5+ years proven work experience in a business unit necessary or equivalent external work experience required.
- Familiarity with technical systems and their development (requirements, testing, release strategies, system development lifecycle methodologies with an emphasis on Agile, databases, etc.)
- Able to translate business requests/needs into technical design descriptions
- Priority analysis (cost/benefit, business need, associated impacts)
- Microsoft toolset, including PowerPoint, Excel, OneNote, and ability to quickly learn related tools
- Ability to work independently and with cross-functional, cross-level groups, including meeting facilitation
PREFERRED SKILLS:
- Able to project business and technical needs into the future based on current understanding of the business and capability environment for roadmap development purposes
- Strong presentation skills
- Familiarity with using Azure DevOps
- Data analytics experience
- Sales & Marketing experience
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.