Senior Client Implementation Intake Analyst
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Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
Role Summary:
The Sr. Client Implementation Intake Analyst is responsible for accurately interpreting sales requests and effectively communicating them to the FOS coding team. This role includes handling complex renewal changes, cancellations, and maintaining client account setups. Additionally, the Exec assistants FOS coders and sales representatives in reviewing and resolving client setup issues to ensure accurate and timely implementation.
Key Duties and Responsibilities
· Review sales submissions using the CSIW tool to understand the requests.
· Communicate the requested changes from sales to FOS coders using the CSIW tool and analyze the requests to determine if a PDR is needed. If clarification is required, return the submission to sales.
· Communicate with Sales to understand the client’s benefits purchase and execute the submission to FOS coders for setup. Sales, Marketing, Enrollment, Customer Service, and other areas involved.
· Communicate within setup teams the urgency of the request and determine the appropriate setup approach.
· Responsible for the implementation of benefit changes, complex renewals, and cancellations.
· Research and troubleshoot benefits and other issues related to group setup.
· Clearly communicate the setup status and any impact that may delay timelines.
· Perform additional duties as assigned.
· This position will spend 75% of their time on more complex implementations and 25% working with cross functional teams working on strategy to submit clean paperwork
· Develop and maintain strong business relationships with internal customers of the IBC Family of Companies, including Underwriting.
· Responsible for triaging tickets related to benefits coding, including intake review of PC and FOS systems, and updating PDRs when coding changes are required.
· Required Skills, Education & Experience
· High School Diploma required, bachelor’s degree in business or related field preferred. Must have 3 - 5 years relevant experience.
· Excellent time management and organizational skills required.
· Ability to prioritize workload and meet deadlines in a fast-paced environment with some supervision.
· Flexibility and adaptability is a must.
· Willingness to be cross trained is required to assist other team members.
· Strong communications skills required – position interacts with all levels of management and may communicate with external clients as well.
· Must be strong problem-solver and be able to follow-up and take an issue to resolution.
· Aptitude to understand benefits and Underwriting rating methodology. Some critical thinking skills.
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.