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Senior Desktop Design Specialist

Information Technology
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Bring your drive for excellence, team orientation and customer commitment to IBC; help us renew and reimagine our business and shape the future of health care.  Our organization is looking to diversify, grow, innovate and serve, and we are looking for committed, empowered learning-oriented people to join our team.  If this describes you, we want to speak with you.



As the Senior Desktop Design Engineer at Independence Blue Cross specializing in Apple Mac devices, you will be the primary point of contact and local authority for all things Apple Mac management in a majority Windows PC environment. Daily responsibilities include endpoint management, desktop design, and occasional customer support (Lvl 2-3). Individuals who apply should be highly-skilled professionals with substantial experience in enterprise Mac and Windows management. The primary goal of this position is to ensure equivalent support and compliance for MacOS devices compared to Windows PC devices—therefore, applicants with wide-ranging operating system and enterprise management experience are a requirement.



  • Package applications, deploy updates, apply patches.
  • Oversee and facilitate MacOS device deployment.
  • Monitor and report on patch compliance, oversee security remediation activities.
  • Handle Apple-related support tickets which are escalated to you.

  • High school diploma is required; Bachelor’s degree in related field preferred
  • 2+ years’ experience with JAMF Pro.
  • 3+ years’ experience with Apple desktop support (5+ years preferred).
  • System Center Configuration Manager (SCCM)
  • Scripting proficiency (Bash, PowerShell, AppleScript)
  • Experience with Apple MacOS enterprise products such as Apple Server, DEP, VPP, MDM, and Configuration Profiles/Profile Manager.
  • Strong technical knowledge combined with the social skills and articulation necessary to effectively serve as the local authority for all things Apple within the company
Preferred Skills:
  • JAMF certifications (JAMF100, CCT/JAMF200, CCA/JAMF300)
  • System Center Configuration Manager (SCCM)
  • Scripting proficiency (Bash, PowerShell, AppleScript)
  • Apple certifications (ACMT, etc…)
  • Experience with IOS MDM, Apple Configurator 2 and/or Intune MDM/MAM

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.


At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. 

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