Sr. Client Implementation Analyst
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.
The Sr. Client Implementation Setup Analyst is responsible for communicating with Sales, Consultants, or Brokers to understand the largest and most complex clients’ benefits purchase and for onboarding the client onto our benefit platform. This includes new sales, renewal changes, cancellations, and maintenance of the client’s complex account setup. The Sr. Client Implementation Analyst investigates and resolves complex client setup issues.
1. Oversee and Analyze the installation of a new client onto our benefit platform, including customer requirements.
2. Document issues or tasks and work closely with Sales to meet customer expectations.
3. Serve as an expert on group set-up including structure and system limitations. Set up groups in the group and benefits administration systems, including medical, pharmacy, dental, and vision benefits.
4. Communicate with Sales or Brokers to understand the client’s benefits purchase and execute the setup. Develop and maintain a strong business relationship with the internal customers of the IBC Family of Companies, including but not limited to, Underwriting, Sales, Marketing, Enrollment, Customer Service, and any other areas involved in the process. Responsible for the implementation of new groups, benefit changes, and cancellations.
5. May participate in on-site visits to new employer groups and administrators to explain the set-up process,
6. Research and troubleshoot benefits and any other issues related to group set-up. Represent Client Implementation team in cross-functional internal and vendor meetings.
7. Clearly and accurately communicate requirements and direction to all impacted operational areas, including setting expectations on timeframes.
8. May develop new capabilities for the department in conjunction with other departments and vendors.
9. Perform additional duties as assigned
A. High School Diploma required, bachelor’s degree in business or related field preferred. Must have 5 - 7 years of relevant experience.
B. Excellent time management and organizational skills are required. Ability to prioritize workload and meet deadlines in a fast-paced environment with minimal supervision. Flexibility and adaptability are a must. The willingness to be cross-trained is required to assist other team members. May support other team members with less complex cases. Strong communications skills required – position interacts with various levels of management and may communicate with external clients as well. Must be a strong problem-solver and be able to follow up and take an issue to resolution. Strong understanding of benefits and Underwriting rating methodology. Strong critical thinking skills: Capability to understand Underwriting guidelines and apply them. High-level technical aptitude required - ability to use Microsoft Office and to learn proprietary and vendor systems. A high level of professionalism is necessary to progress.
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.
Diversity, Equity, and Inclusion
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.