Supervisor Issue Resolution
Qualifications
· Performance and Results driven
· Must have ability to manage organize, plan and provide leadership to staff
· Ability to develop and motivate staff to facilitate professional growth.
· Must possess tact, diplomacy, and professionalism to effectively handle and deescalate all internal and external issues
· Excellent knowledge or ability to develop such knowledge of Claims, Enrollment, Self-funded billing, benefits, and Customer within the Healthcare industry.
· Proven ability to interface with internal/external customers and management at various levels.
· Ability to think critically and resolve inquiries.
· Excellent initiative taking and thinking out of the box abilities
· Proficient with Microsoft Excel, Access, Word, PowerPoint and Outlook.
· Excellent listening, written and verbal communication skills.
· Ability to multi task and prioritize activities.
· Ability and willingness to work in fast-paced, dynamic and challenging environment
· Ability to effectively and efficiently meet and/or exceed time sensitive deliverables
· Excellent attention to detail, analytical skill and ability to execute assignments with minimal guidance
- Exceptional interpersonal, professional relationship building abilities, to include influencing others and negotiation
- Must be able to prioritize work in an environment that changes frequently.
- Demonstrated excellent time management skills
- Proficiency in Microsoft Visio is a plus
- Project management skills is a plus
Ø Education & Experience:
· Associate Degree in a Business-related field or equivalent work experience preferred.
· Minimum of 5 years working within the Healthcare industry.
· Minimum of 2-3 years of prior Supervisory Call Center related experience.
Hybrid
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.