Supervisor of Operations Quality
The Supervisor of Quality Assurance oversees the development, implementation, and control of all quality practices. The Supervisor works collaboratively with business areas to drive continuous improvement and ensure compliance with
Specific duties include, but are not limited to:
· Oversee the development, implementation, control, and distribution of all quality practices, standards, methodologies, and metrics.
· Lead and support a team to drive operational excellence.
· Ensure that the quality requirements of the operational areas, company and regulatory entities are fully understood and achieved.
· Provide oversight of Vendor operational, quality and performance metrics to ensure appropriate delivery.
· Collaborate with stakeholders across the organization to build and execute on an integrated plan to support awareness and adoption for new initiatives.
· Identify key issues relating to quality and drive continuous improvement activities across the organization, including
· Plan, control and coordinate daily workflow activities, including inventory management, assignment of work and productivity monitoring.
· Oversee associate performance to ensure accuracy and productivity goals are met.
· Identify opportunities for efficiencies and improvement through automation efforts.
· Demonstrate expert knowledge and aptitude of current and future subject matters within their leadership scope.
· Accountable for coordinating training programs for onboarding new associates and/or new/updated processes/ implementations to ensure that the team is consistently upskilled and uptrained to achieve optimal performance.
· Facilitate business review meetings with leadership teams and the areas supported by audit.
· Perform regular audits of team deliverables to ensure accuracy and completeness through the audit-the-auditor process.
· Coordinate and facilitate calibration sessions to ensure alignment between teams, proper understanding of expectations and create open lines of communication amongst business teams.
· Provide timely documented feedback on issues identified at the processor and/or system level and initiate escalation procedures when necessary.
· Bachelor’s Degree preferred.
· Minimum 7+ years in the areas of quality management, auditing and/or continuous improvement processes.
· Requires broad business understanding, strong conceptual skills and strategic thinking to support continuous improvement approaches.
· Demonstrated leader with strong problem-solving, team building, planning and decision-making skills.
· Superior written and verbal communication skills, and presentation skills are required to provide business partners with information and tools to support modifications and/or new implementations.
· Strong leadership and interpersonal skills are required to lead cross-functional teams and initiatives.
· Keen attention to detail, analytical, organizational, and writing skills.
· Experience in implementing and managing processes and programs.
· Knowledge of systems, process flows and timelines to ensure requirement testing and implementation are compliant
· Ability to compile detailed system requirements, reporting and data mining to support business needs.
· Skilled in trend analysis and highly effective in communicating as the liaison with business partners on findings and
· Maintain flexibility in a team environment and identify process improvement opportunities and define system impacts that may result.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.