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Team Lead - Operations

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Customer Service
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230567 Requisition #
Thanks for your interest in the Team Lead - Operations position. Unfortunately this position has been closed but you can search our 89 open jobs by clicking here.

Team Lead Qualifications

Education

  • Minimum High School diploma or equivalent
  • Two years of college education preferred.

Experience

  • Schedule flexibility between the hours of 8 AM-9 PM during peak season. (Must be willing to occasionally support the 1 PM – 9 PM shift when coverage is needed)
  • Excellent oral and written communication skills, as well as the ability to carry out assignments with minimal guidance.
  • Mastery of call center customer service practices. 
  • Foundational understanding of the IBC family of companies, organization, and functions including BCBSA, Claims, Billing Appeals, Customer Service, Enrollment QA, Workforce Management, etc.
  • Mastery of general health insurance products e.g., PPO, HMO, group and individual plans, assigned IBC products and services under Scope, Ancillary products, (e.g. Dental, Vision, Prescription), the Affordable Care Act, CMS requirements, HIPAA, relevant state laws and Departments of Insurance (DOI) regulations.
  • Demonstrate listening, verbal, and written communication skills. 
  • Can do approach to work.
  • Excellent communication skills
  • Excellent interpersonal skills, including influencing others and negotiation.
  • Excellent project management skills
  • Experience in innovative problem-solving.
  • Problem solver and self-starter
  • Strong attention to detail
  • Ability to lead multiple and varied initiatives and activities simultaneously.
  • Analytical ability to identify and resolve staff and customer problems.
  • Must be able to prioritize work in an environment that changes frequently.
  • Must have the ability to manage organize, plan, and provide leadership to staff.
  • Developing and motivating team members to facilitate professional growth.
  • Leadership and relationship-building skills
  • Demonstrated time management skills.
  • Technical / Computer Skills
  • Intermediate knowledge of Team Leader functions
  • Exposure to an operations service’s environment is highly recommended.
  • Ability to work from home, which includes high-speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace.

Diversity, Equity, and Inclusion

At Independence, everyone can feel valued, supported, and comfortable to be themselves.  Our commitment to equity means that all associates have a fair opportunity to achieve their full potential.  We put these principles into action every day by acting with integrity and respect.  We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace.  Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

 

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations.  For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!


Equal Employment Opportunity

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Agency Disclaimer

All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process. 

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