Customer Service
Job SummaryThe Supervisor of Operations is responsible for administration of a High-Profile Operational Unit within Customer Service. The Supervisor...
The Business Analyst supports vendor performance management for Appeals operations by analyzing performance data, identifying root causes of quality...
ResponsibilitiesCall monitoring of agents; Supervisor call, answer, research and follow-through; Side by Side coaching and monitoring to focus on:QA;...
Job SummaryThe Supervisor of Operations is responsible for administration of a High-Profile Operational Unit within Customer Service. The Supervisor...
The Project Leader will be responsible for working with vendors and Independence staff across multiple areas to define and meet project requirements...