Configuration Solutions Analyst
Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.
At Independence Blue Cross everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
The Configuration Solutions Analyst works on end-to-end configuration solutions and provides optimization support to all Operations teams by bridging the gap between business and technology. The Configuration Solutions Analyst will design the core claims adjudication platform and Front Office System configuration strategies. This position supports all lines of business (i.e.: Independence Administrators, AmeriHealth Administrators), including BPO and strategic partnership business.
Business Configuration Solutions – the Configuration Solutions Analyst is responsible for developing end-to-end configuration strategies of the Health Rules and Front Office System platforms. This requires knowledge and experience pertaining to the hierarchy of system and business rules and their integration and impact to other downstream applications. (i.e.: portals, BizTalk, vendor file feeds, AEDW, provider and enrollment database, CABs, etc.)
A. Business Configuration Solution Delivery – Analyze, determine feasibility, and prove solution concepts for new business, operations enhancement requests, state and federal mandates, BPO/Partnership implementation or introduction of new products
B. Projects and Requirements – Portfolio project work will be assessed, and if feasible, requirements and/or functional specs will be developed to meet the business need
C. Health Edge Business Relationship – Intake and prioritization of enhancement and defects, test data management and planning
Operations Support – The Sr. Configuration Solutions Analyst is responsible for collaborating with their teammates and peers to improve business area daily processes and tasks within the Health Rules and Front Office System applications. Also responsible for determining system and process feasibility for new clients, lines of business, and/or products
A. New Business and Partnership Feasibility and Implementation – Partners with the Sales Ops, Product, Portfolio, and BPO Partnerships teams to review RFP’s and determine system functionality capabilities and solutions
B. Process Improvements – Identify and define process improvements across operations with our business partners (sales/account management, claims, billing and enrollment, clinical services, IT, product, etc.)
C. Operational Analytics – Retrieve, analyze, organize, report and configure data as needed to support decision making and optimization within the operations business areas. In addition, identifying global trends in operational issues
D. System Releases – Understand system changes and impacts and determine if new processes or configuration is required
Responsibilities include, but are not limited to:
· Provide support to Configuration Solutions Analysts
- Implement improved processes, best practices in configuration and management methods to generate higher ROI and workflow optimization
- Must have above average analytical skills
- Must have a global view of interactions with other systems or business needs to determine levels of impact
- Demonstrated experience using Microsoft office products and project management tools
- Proven effective communication and analytical skills required to covey complex ideas and concepts to users, business systems analyst, IT and officer level management
- Must be detail oriented and understand corporate objectives. Ability to follow through on project life cycle while maintaining target deadlines. Must be able to develop contingency project plans
Qualifications - External
· Bachelor’s degree in related field preferred
· Experience in Healthcare required
· Proven problem-solving abilities that allow you to understand root cause, provide impact assessment, and follow through on process improvement to ensure there is no additional exposure for the organization/client
· Health-Rules experience required
· Inspires and motivate others to support a culture of accountability/execution by setting clear expectations and measuring success though performance which will drive organizational results
Hybrid:
Independence has implemented a “Hybrid” model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.