Director Business Solutions
The Director of Business Solutions is a leadership role responsible for driving end-to-end solution design, delivery, and operational transformation across IBX business functions. This role partners with executive leadership, operations, and technology teams to design scalable solutions, improve operational performance, and enable strategic initiatives across the enterprise.
This position:
Drives complex initiatives independently and delivers measurable outcomes
Navigates ambiguity and leads through transformation
Connects business strategy to execution across multiple domains
Influences at the executive level while staying close to operational detail
Key Responsibilities
1. Strategic Solution Leadership
- Lead the design and execution of enterprise business solutions aligned to IBX strategic priorities
- Translate business needs into scalable, cross-functional solutions spanning operations, technology, and vendor ecosystems
- Identify opportunities to modernize platforms, improve efficiency, and reduce cost
2. End-to-End Program Delivery
- Own delivery of large, complex initiatives across enrollment, billing, claims, and customer operations
- Drive coordination across business, IT, vendors, and external partners
- Ensure execution against scope, timeline, budget, and quality objectives
3. Cross-Functional Partnership
- Partner with Operations, Product, Finance, and Technology leaders to align solutions
- Act as a key liaison between business stakeholders and technical teams
- Support enterprise initiatives such as platform migrations, new product launches, and vendor integrations
4. Operational Optimization
- Lead initiatives to improve operational performance (turnaround time, accuracy, scalability)
- Identify root causes of operational issues and implement sustainable solutions
- Establish metrics and reporting to monitor performance and outcomes
5. Team & Talent Leadership
- Mentor team members and promote continuous improvement
- Build a high-performing delivery organization focused on accountability and results
6. Stakeholder & Executive Communication
- Present updates, risks, and strategic recommendations to senior leadership
- Drive alignment across competing priorities and stakeholder groups
- Influence decision-making through data-driven insights
Core Competencies
- Strategic thinking and problem-solving
- Enterprise program leadership
- Healthcare operations expertise (claims, enrollment, billing, or TPA models)
- Business + technology solution design
- Vendor and platform integration
- Executive communication and influence
Minimum Qualifications
- Bachelor’s degree required (MBA or advanced degree preferred)
- 10–15+ years of experience in healthcare, operations, or technology leadership
- Proven experience leading large-scale, cross-functional programs
- Experience with platform migrations, vendor integrations, or enterprise transformations
Preferred Experience
- Experience within a health plan or payer environment
- TPA / self-funded / Fully Insured / ACA
- Systems such as HealthEdge, FOS, or similar
- Agile / hybrid delivery models
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
Inclusion and Belonging
At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.