Senior Research Support Specialist
Description:
The Senior Research Support Specialist’s duties include, but are not limited to:
Work with various operational areas to ensure all compliance levels are met.
Provides regular status reports on all outstanding tasks.
Ensure all Inquiries are researched accurately and resolved timely per department guidelines.
Monitor each inquiry and follow up regularly and timely as needed.
Escalate issues as they arise to Senior, Lead and/or Management for communication to clients or partner.
Interact with all internal and external partners across multiple related departments as needed.
Identify, track, and report specific trends and issues related to inquiries and system issues.
Assist in resolution of all internal requests from diverse areas (via Service Now incidents) as directed by Senior, Lead and/or management.
May perform other duties as required by management.
Ability to work from home, which includes wi-fi capability and a quiet, confidential workspace.
Bachelor's degree preferred. In lieu of degree, must have 1-3 years relevant experience.
Working knowledge of Self-funded Health insurance products, Ancillary products, (e.g. Dental, Vision, Prescription), the Affordable Care Act, HIPAA laws, and relevant state laws and regulations
Proficient with Microsoft Excel, Access, Word, and Outlook. Ability to think critically and resolve problems
Ability to think critically and resolve problems.
Strong attention to detail and the ability to excel in a high paced environment
Excellent written and verbal communication skills
Ability to multitask and prioritize activities.
Diversity, Equity, and Inclusion
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
About Our Company
Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.
At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!
Equal Employment Opportunity
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Agency Disclaimer
All resumes submitted directly to an Independence Blue Cross employee from a vendor via email, the Internet or in any other form without a valid written search agreement in place for this position from the Independence Blue Cross Family of Companies Human Resources Department will be deemed the sole property of Independence Blue Cross and the Independence Blue Cross Family of Companies. Please note that no fee will be paid in the event the candidate is hired by Independence Blue Cross or the Independence Blue Cross Family of Companies as a result of the referral or through means other than our established process.